Frequently Asked Questions


  1. 1. How does Bridgit use the personal information it collects?

    Bridgit never sells or gives your personal information to any third-party, and it never uses personal information for any commercial purpose. Your personal information is only used to contact you with information about Bridgit, for customer service assistance, or to help your school resolve a problem that you report through the Bridgit system.

  2. 2. How secure is my personal information?

    We use state-of-the-art security technology, and use a AE-256 encryption system. See our data privacy policy for more details.

  3. 3. How long does my information remain in the system?

    Unless you or your parents request otherwise, accounts are generally deleted when you turn 18 or graduate from high school, whichever comes first.

  4. 4. What happens if I leave or change schools?

    If you transfer to a school that participates in the Bridgit System, everything will stay the same. If your new school does not participate in the Bridgit System, your account will be deleted.

  5. 5. What does de-identify mean?

    Removing all personally identifiable information from the data.

  6. 6. Who can see the report once I file it?

    Initially, only the school officer responsible for handling harassment or bullying issues will see the report. They may use some of the facts you report to help resolve the problem or in extreme cases, contact law enforcement if someone is in physical danger of a genuine threat.

  7. 7. What keeps people from filing false reports?

    Filing only honest reports is a condition of using the Bridgit System, and people who knowingly file false claims for malicious purposes can face legal consequences.  Filing is also confidential, not anonymous, so the filing party is known to the administrator and is therefore accountable.

  8. 8. How can I be sure my identity will be kept confidential when notifying the school of an incident?

    Bridgit will not supply any personal information without either your parent’s written permission, or in extreme cases, a Court Order.

  9. 9. Are there any instances where the reporter’s identity would be revealed?

    In extreme cases, someone could go to court and ask a judge to enforce a subpoena, demanding that Bridgit disclose the information. Before doing that, we would notify you and your parents so that you have to opportunity to seek legal counsel and challenge the demand.